Support

SJF's Return Policy

*All returns must be pre-approved and accompanied by a Returned Goods Approval (RGA) form*

SJF is aware that certain circumstances exist that may require materials to be returned. Because each situation is unique, a review of each return request will be individually completed by a qualified SJF employee. Please call our accounting department at (320) 485-4950, (800) 598-5532 ext. 950 or click to email us to discuss any returns. 

The RGA must fully detail the reason for the return request and must also provide a listing of all goods being returned. Once an RGA is approved, the goods must be received within 15 days. Shipping and handling are the responsibility of the buyer and freight arrangements for all returned items should be prepaid unless otherwise specified and approved by SJF. All freight charges incurred are the responsibility of the buyer unless pre-approved by SJF.

There will be a restocking charge on returns for new items purchased online from our eStore provided that the item has not been used or damaged. Certain custom-made or specialty orders may require additional charges. Items returned after 15 days will not be accepted unless an extended warranty has been purchased and the materials have been determined by SJF to be defective.

 


If You Need To Make Changes To Your Order:

Any changes to an existing order need to be made by contacting SJF at (320) 485-4950, (800) 598-5532 ext. 950 or by clicking here to email us. This includes product changes, shipping address changes and billing address changes.

 


If An Item Arrived Damaged:

*Be sure to note any damage on the receiving record when your order is delivered. This is very important!*

If you had SJF coordinate your freight options: 

Be sure to make detailed notes on the receiving record that the freight arrived damaged and call us as soon as possible. The signed delivery receipt represents your acceptance of the complete order in good order. If you fail to specify that your order arrived damaged or was missing pieces on the receiving record, there is very little we can do to help you file a freight claim. In addition, you will be responsible for any concealed (internal) damages if not reported to SJF within 24 hours of delivery.

If your order was shipped to you freight collect: 

Please refuse the order and file a freight claim with the freight company.

It is important that you take photos of the damaged item(s) and email them to your solutions specialist or SJF Support before calling. Be sure to include a description of the problem and a way to contact you in your email.