Support

SJF's Return of Goods Policy

*All returns must be pre-approved and accompanied by a Return Goods Authorization (RGA) form*

SJF understands that situations may arise requiring the return of materials. Due to the unique nature of each circumstance, we require a review of each return request. Please follow these guidelines to initiate a return:

1. Contact Us: To discuss any return and obtain a Return Goods Authorization (RGA), please contact our online sales department  at onlinesales@sjf.com or call (320) 485-4972 or (800) 598-5532, extension 972. 
2. Non-returnable Items: Sales from certain manufacturers and custom orders are not eligible for return. Please verify the return policy specific to your purchase before proceeding with a return request.
3. Damaged Items Upon Receipt:
• Document Damage: Note any visible damage on the receiving record when your order is delivered. This documentation is crucial.
• SJF Coordinated Freight: If SJF coordinated your freight options and the order arrives damaged, detail this on the receiving record and contact us immediately. Failure to note damage may hinder filing a freight claim.
• Freight Collect Orders: If your order was shipped freight collect and arrives damaged, refuse the order and initiate a freight claim with the carrier.
• Reporting Internal Damage: Report any concealed (internal) damages to SJF within 24 hours of delivery to facilitate appropriate action.
4. RGA Requirements: An RGA must be requested and approved before returning any goods. The RGA request must detail the reason for the return and list all items being returned.
5. Return Timeline: Once an RGA is approved, the returned goods must be received by SJF within 15 days unless otherwise specified in writing.
6. Shipping Responsibility: The buyer is responsible for shipping and handling of returned items. All freight arrangements for returns should be prepaid unless approved differently by SJF. Buyer bears responsibility for all incurred freight charges unless pre-approved by SJF.
7. Restocking and Additional Charges: Returns of unused or undamaged items are subject to a 25% restocking charge. Certain custom-made or specialty orders may incur additional charges, communicated during the return process.
8. Late Returns: Items returned after 15 days will not be accepted unless an extended warranty was purchased and the materials are confirmed defective by SJF.

 If An Item Arrived Damaged:

*Be sure to note any damage on the receiving record when your order is delivered. This is very important!*

If you had SJF coordinate your freight options: 

If SJF coordinated your freight options and the order arrives damaged, detail this on the receiving record and contact us immediately. Failure to note damage may hinder filing a freight claim.

Be sure to make detailed notes on the receiving record that the freight arrived damaged and call us as soon as possible. The signed delivery receipt represents your acceptance of the complete order in good order. If you fail to specify that your order arrived damaged or was missing pieces on the receiving record, there is very little we can do to help you file a freight claim. In addition, you will be responsible for any concealed (internal) damages if not reported to SJF within 24 hours of delivery.

If your order was shipped to you freight collect: 

If your order was shipped freight collect and arrives damaged, refuse the order and initiate a freight claim with the carrier.

It is important that you take photos of the damaged item(s) and email the photos to onlinesales@sjf.com before calling. Be sure to include a description of the problem and a way to contact you in your email.

Please ensure adherence to these guidelines to facilitate a smooth return process. For further assistance or inquiries regarding our policy, contact us.